No payment

This section describes a situation in which the account does not have an active subscription. Here you will find information about choosing a plan and reactivating the service.

Non-payment. What happens then?

If the subscription fee cannot be collected (e.g. the card has expired, the details have changed, or there are insufficient funds), the system continues to operate normally for 14 days from the due date.

During this time:

• the system remains active

• Stripe sends 4 payment reminders to the email address

• up to 8 attempts to collect the payment within 30 days from the due date

If payment is still not made after this time, the license in the system is given the status unpaid.

After 14 days from the due date, if the payment remains unsettled, as the manufacturer we reserve the right to restrict access to the full version of the system. In practice, this means switching to the free version, without the features available under the previously active subscription.

If the payment problem is due to technical reasons or the situation requires clarification, we encourage you to contact us:

• with your account manager

• through standard contact channels

• or directly: [e-mail]

Simply disconnecting the payment card or having insufficient funds in the account does not cancel the subscription. If the subscription is not canceled before the start of the next billing period, the customer remains obligated to pay for the next period in accordance with the issued invoice, because access to the system and the license is still active.