Canceling a subscription
This section describes the process of canceling a subscription and the possibility of withdrawing the cancellation. Here you will find information about the plan end date and continued access to the system.
The subscription can be canceled from the account settings. The cancellation will take effect after the end of the current billing period, so until then the user can continue using the paid plan.
Go to subscription management
Go to the section Settings and then click the button Manage subscription located in the current plan panel.
The system will redirect the user to the Stripe payment portal, where they can check the active subscription, payment method, billing details, and invoice history.
Starting cancellation
In the current subscription view, click the button Cancel subscription.
Then select the reason for cancellation from the list and click Proceed to cancellation. To cancel the operation and return to the previous view, select Back.
Confirmation of cancellation
Before confirming, the system will display the date when access to the plan will end. Check the provided information, then click Cancel subscription.
After confirmation, the subscription will not renew automatically. Access to the paid plan will remain active until the end of the current billing period.
Important: After the paid period ends, the user will not be able to classify or anonymize documents or add new users. However, they will retain access to documents already added to the system, including their anonymized versions.
Undo cancellation
Until the end of the billing period, the cancellation can be withdrawn. In the payment portal, the subscription shows the planned service end date and the button Do not cancel subscription.
After withdrawing the cancellation, the subscription will remain active and will continue to renew according to the current rules.
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